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Frequently Asked Questions
Delivery
Payment
Returns
Privacy
Club Membership
Delivery
How much is postage?
For your introductory offer, delivery costs just £2.99.
Once you are a member, postage and packaging for all clubs is currently charged at £3.49 (except Books for Children which is £2.99) per order or £2.99 for online orders. If your order totals £40 or more (or £25 or more online), then it will qualify for Free Postage and Packaging.
When will I get my introductory books?
Your Welcome Parcel will be delivered to your door. Please allow up to 10 working days for your books to get to you.
Payment
How can I make a payment, place an order or contact you?
It’s quick and easy – just choose a method that suits you best.
Online: log onto www.booksdirect.co.uk to place an order, make a payment or check the status of your account. Just follow the simple instructions.
Home Banking: If you prefer telephone or internet banking, simply contact your bank quoting our account details and your membership number. The name of our account is BCA Telebanking; our sort code is 62-28-53; and our account number is 0000 0000 (yes, this is actually our account number!).
By Phone: Simply call 0844 499 0000. Remember to have your membership number handy.
Is online payment safe?
We use a very secure server (SSL 128bit) to process and encrypt your payment details. This is indicated by the small 'padlock' symbol at the bottom right of your screen when you reach the payment section. Please do not send your credit card details via email as this method is not secure.
Returns
What if I change my mind?
You are under no obligation to join your club when you complete your application. The items you have chosen will be sent to you on a 10 days home trial. If you decide to keep them, please pay using one of the methods detailed above. If you are not completely satisfied, simply return the parcel to us, your membership will be cancelled and you will owe us nothing.
We want satisfied members!
How do I return my order?
Items can be returned via the local Post Office. Alternatively we offer a convenient Home Collection Service. To take advantage of this service simply call 0844 499 0000. The charge for this service is £3.00 per collection. In all cases, please ensure your membership details or delivery note is enclosed in the parcel and that you obtain a receipt of posting.
Privacy
For information on our Privacy Policy please click here.
Club Membership
What is the Membership Agreement?
From the thousands of books offered, your agreement is to buy just 4 more books, in addition to your introductory offer, in your first year of membership. After that you continue to be a member and it is entirely up to you whether you buy further books. Just remember to let us know each month whether you want to receive the Editors Choice. You can cancel your membership any time after you have bought the agreed number of books.
Do I have to buy any books I don't want?
No. Although we ask that you agree to buy 4 books in your first year of membership you are free to choose from all titles, across all genres and all clubs.
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